As a result of COVID-19 certain services and amenities were changed. Listed below are COVID FAQ

Grand Hotel Orlando at Universal Blvd has consulted with local experts and put together more elevated cleanliness standards using EPA-approved disinfectants with a focus on putting safety first for our guests. In addition, our team is armed with helpful guidelines and safety information provided by the U.S. Centers for Disease Control and Prevention (CDC) detailing how to identify COVID-19 symptoms and alleviate its transmis 

Throughout your stay, you’ll observe more frequent cleaning and disinfecting of high-touch areas like lobbies and elevators, as well as enhanced social distancing measures taken in public spaces. Plus, you’ll be offered disinfecting wipes with your key card at check-in and will find hand sanitizing units by elevators, in the lobby and by the entrance to public restrooms.  

Our hotel still offers complimentary shuttle service to both the Universal & Walt Disney World Theme Parks. This service is based on a 

Our daily Continental Breakfast has been discontinued temporarily. However, Coffee and Fruit Juices will still be available in the Café Area from 7:00 AM to 10:00 AM. Coffee & Juice Cups will be handed out from the Front Desk as well as sugar, creamer, etc. and will be sealed when disbursed.. 

Yes, the pool will be open daily from 9:00 AM to 11:00 PM

We ask that all guests practice social distancing while enjoying the pool area.

Guestroom cleaning services are temporarily suspended in occupied rooms and are available on request only. Bed Linens and Towels will only be changed following a guest departure. However, Guest requiring Towel Refresh Service may call the Front Desk and request a Towel Exchange. Fresh Towels will arrive in a sealed bag and be exchanged for the used towels.